Click & Collect

Click & Collect allows you to shop online and collect your order directly from a selected Hilco Outlet warehouse. We currently do not offer delivery.

Yes, Click & Collect is free.

Available pickup locations will be displayed when adding items to your cart or at checkout. It is based on stock availability.

Some products may not be eligible due to size, stock availability, or location. If Click & Collect isn’t available for an item, the option will not appear.

Most Click & Collect orders are ready within 2–5 business days once payment has processed. We’ll send you an email as soon as it’s ready.

No. Please wait for your Ready to Collect email before visiting, as your order will not be available beforehand.

We’ll send you an email confirmation containing all the details you need for collection.

Please collect your order within 30 days of receiving your Ready to Collect notification. If you need more time, please reach out to customer service.

Head to the designated Click & Collect area at your selected Hilco Outlet location.

Bring your order confirmation or Ready to Collect notification. You may also be asked to present a matching photo ID.

Yes. They will need to present:

• The order number or collection email
• The name of the person who placed the order
• A photo ID

Locations cannot be changed online after placing an order. Contact customer service as soon as possible if you need to update this.

Items cannot be added to an existing order. Please place a separate Click & Collect order online.

Cancellations are not available once an order has been processed or prepared for collection.

Uncollected orders may be cancelled or returned to the warehouse stock after the 30-day window.