FAQs

You will be provided a tracking code once the order has been sent for delivery.

Please refer to our terms and conditions page.

We’ll let you know by email when your order is ready for collection.
Please wait for your Ready to Collect notification before visiting the warehouse.

$10 per item.

Australia wide.

Note, not all products are available for delivery, please check stock availability and refer to checkout.

Visit our warehouse page to find your nearest Hilco Outlet location, address and trading hours.

The Goods are sold at a reduced price compared with the full recommended retail price due to no manufacturer warranty being supplied; and the only warranty available is a 30 day return or replacement if the Goods are deemed to be faulty.

The 30 day return is from the date of pickup of the Goods.

Please refer to each individual product for stock location. Not all items are available at ever location, it is based on availability at time of sale.

www.couriersandfreight.com.au
Couriers and Freight can do in home delivery of appliances. Please contact their team for a quote and to arrange collection and delivery. Payment is at the expense of the customer.

Contacts are:

• Customer Service – admin1@couriersandfreight.com.au
• Phone – 1300 101 110

For products purchased from Hilco Outlet for delivery:

• Standard delivery:  7–10 business days, Remote 14–20 business days.

The following order and item eligibility criteria apply:

The following items are not eligible for delivery:

• Bulky and/or oversized items
• Click & Collect only items

Please note delivery is via AUSPOST, timeframes can vary depending on your location.

Hilco Outlet will only deliver within Australia.

Please contact our customer service team if you have further questions.

Tracking becomes available once your order is ready to ship. It may take up to 48 hours for tracking to move beyond ‘Awaiting carrier pickup’.

This can happen when tracking scans are delayed or missed, and doesn’t always mean your delivery is delayed. Your delivery may still arrive on time even if the tracking doesn’t update.

If your order hasn’t arrived by the estimated delivery date:

• Check your email or messages from the delivery carrier for any updates.
• Allow up to 48 hours after the estimated delivery date, as unexpected delays can sometimes occur while your order is in transit.

Delivery delays can happen for a number of reasons, including severe weather, high delivery volumes, traffic or other carrier disruptions. If tracking is available, the delivery carrier may have the most up-to-date information about your delivery. You can check their website or contact them directly.

If your order still hasn’t arrived 48 hours after the estimated delivery date, chat with us and we’ll help investigate.

Your order may arrive in more than one shipment or package, and these can be delivered at different times.

• Separate shipments: If items are being sent from different fulfilment locations or sellers, they will usually have different tracking numbers. We’ll let you know in your dispatch emails.
• Separate packages: Items sent from the same location may be packed into multiple packages that share the same tracking number. These packages can arrive separately, and you can usually see more information about each package on the carrier’s tracking page.

Proof of delivery is available on the carrier’s tracking page.

We do not accept returns, all sales are final.

We do not accept returns, all sales are final.

We do not accept returns, all sales are final.

We do not accept returns, all sales are final.

If you believe an item is faulty, please contact us as soon as possible. We’ll assess the issue and advise you of the available options.

Contact Customer Care with your order number and details of the item you received. We’ll work with you to resolve the issue.

We do not accept returns, all sales are final.

Click & Collect allows you to shop online and collect your order from a participating Hilco Outlet location instead of having it delivered.

Simply:

1. Shop online.
2. Select Click & Collect at checkout.
3. Choose your collection location.
4. Wait for your Ready to Collect notification.
5. Visit the warehouse and collect your order.

Your order will be prepared once your payment has been processed and the items are available at your selected location. We’ll notify you when it’s ready.

No. Please wait until you receive your Ready to Collect notification before visiting the warehouse.

Please have your order confirmation or Ready to Collect notification available.

If another person is collecting your order, they may need to provide the order number, collection confirmation and identification.

Up to 10 business days.

Contact Customer Care as soon as possible if you need to cancel your order. Cancellation may not be possible once your order has been processed or prepared for collection.

Browse our online store, select the products you’d like to purchase and add them to your cart. When you’re ready, proceed to checkout and follow the payment and collection instructions.

We aim to process orders quickly, so changes may not be possible after an order has been placed. Contact Customer Care as soon as possible if you need to make a change.

If your order hasn’t been processed, we may be able to cancel it. Please contact us as soon as possible with your order number.

Credit Card, Debit. Available payment options will also be displayed at checkout.

Payment is generally processed when your order is placed.

Your payment may be declined by your bank or payment provider. Check that your payment details are correct and that sufficient funds are available. If you’re still having trouble, try another payment method or contact your payment provider.

We use secure payment processing to protect your payment information. Hilco Outlet does not store your full payment card details unless otherwise stated in our applicable payment terms.

Product availability is shown on the product page where applicable. Because Hilco Outlet offers outlet and clearance products, stock can be limited and may change quickly.

No, stock cannot be held, it is subject to availability at time of checkout.

Items are limited or one-off stock. If an item is out of stock, check back regularly for new items or contact us for assistance.

Hilco Outlet products may be discounted for a variety of reasons, including clearance, excess stock, end-of-line products, discontinued ranges or other commercial reasons. Where relevant, product descriptions will provide additional information about the item.

Product condition may vary depending on the type of stock sold by Hilco Outlet. Where an item has a specific condition or packaging status, this should be clearly identified in the product description.

Where products are individually stocked, images may represent the product or product range. Please check the product description, specifications and images carefully before purchasing.

Use our Warehouse Finder to find your nearest location.

Warehouse opening hours vary by location. Check the individual warehouse listing before visiting.

Click & Collect is only available at participating locations shown at checkout.

Yes.

Use the Forgot Password option on the login page to reset your password.

Log in to your account and update your details through your account settings.

Check your junk or spam folder first. If you still can’t find your confirmation, contact Customer Care with the email address used to place your order.

Products can sell quickly, particularly limited and clearance stock. If a product is unavailable, it may no longer be available for purchase. Contact Us.