Privacy Policy

Last updated: August 2026

1. About this Privacy Policy

This Privacy Policy explains how Hilco Global (Australasia) Pty Ltd and its related bodies corporate (collectively, Hilco Outlet, we, us or our) collect, use, disclose, store and protect your personal information when you interact with Hilco Outlet.

This Privacy Policy applies to your use of the Hilco Outlet website, including when you browse the website, create an account, purchase products, arrange delivery or collection, contact us, subscribe to marketing communications or otherwise interact with us.

By providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy and applicable Australian privacy laws.

This Privacy Policy should be read together with our Terms and Conditions and any other notices or policies displayed on the Hilco Outlet website.

2. How we collect your personal information

We aim to collect personal information that is reasonably necessary to provide our products, services and information to you and to operate Hilco Outlet.

We generally collect personal information directly from you. We may also collect information from third parties where permitted or required by law.

We may collect personal information when you:

visit or browse the Hilco Outlet website;
create, register or use an account;
purchase products from Hilco Outlet;
arrange delivery or collection of products;
contact our customer service team;
make an enquiry about a product, order or service;
subscribe to receive newsletters, promotional communications or other information from us;
interact with our social media platforms;
participate in a promotion, competition or campaign;
communicate with us by email, telephone, SMS or other channels; or
otherwise interact with Hilco Outlet.

We may also collect information from service providers and other third parties that assist us in operating our business, including payment providers, delivery providers, technology providers, marketing platforms and analytics providers.

3. What personal information we collect

The type of personal information we collect depends on how you interact with Hilco Outlet.

This may include:

Identification and contact information

Such as your:

name;
email address;
telephone number;
billing address;
delivery address; and
other contact details you provide to us.

Account information

If you create an account, we may collect information associated with your account, including your login details, account preferences and purchase history.

Transaction information

When you make a purchase, we may collect information relating to your transaction, including:

products purchased;
order details;
purchasing preferences and history;
billing information;
delivery or collection information; and
payment-related information.

Payment transactions may be processed through third-party payment service providers. Where payment information is processed by a third party, that provider’s own privacy policy may also apply.

Communications and other information

We may collect information contained in correspondence between you and us, enquiries or complaints you make, your preferences regarding marketing communications and other information you voluntarily provide to us.

Website and technical information

When you visit our website, we may collect certain information through cookies, analytics tools and other technologies, including:

browser type, version and language;
operating system;
pages viewed;
date and time of website visits;
referring website addresses;
device information;
IP address; and
information about how you interact with our website.

This information may be collected by us or by third-party analytics and technology providers on our behalf.

4. How we use your personal information

We may collect, hold, use and disclose your personal information for purposes including:

processing and fulfilling your orders;
providing products and services requested by you;
arranging delivery or collection;
processing payments and refunds;
managing your Hilco Outlet account;
communicating with you about your orders and enquiries;
providing customer service and support;
responding to complaints and resolving disputes;
providing information about products, promotions and services;
administering competitions, promotions and campaigns;
improving our website, products, services and customer experience;
understanding how customers use our website;
conducting analytics and reporting;
preventing fraud, misuse or unauthorised activity;
maintaining the security of our website and systems;
complying with our legal and regulatory obligations; and
otherwise managing and operating our business.

We may also use information collected through our website to provide more relevant or personalised content, advertising or communications.

5. Direct marketing

We may use your name, email address, telephone number and other information you provide to send you marketing communications about Hilco Outlet products, promotions, sales and other relevant information.

Where required by law, we will obtain your consent before sending certain forms of direct marketing.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the relevant communication or by contacting us.

We will respect your request to stop receiving direct marketing communications, although we may still need to contact you regarding transactions, orders, account administration, customer service or other non-marketing matters.

6. Cookies and tracking technologies

Hilco Outlet may use cookies, pixels, tags and similar technologies to operate and improve our website, understand website usage, remember preferences, measure advertising performance and provide relevant content or advertising.

Third-party service providers may also use these technologies on our behalf.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality or availability of certain features of the website.

Where applicable, additional information about cookies, advertising technologies and available opt-out options may be provided through our website.

7. Sharing your personal information

We may disclose your personal information to third parties where reasonably necessary for us to operate Hilco Outlet and provide products and services to you.

These third parties may include:

payment processors and financial service providers;
delivery, courier and logistics providers;
warehouse and fulfilment providers;
e-commerce and website service providers;
IT and technology providers;
website analytics providers;
email and marketing service providers;
customer service and communications providers;
professional advisers and consultants;
advertising and digital marketing providers;
fraud prevention and security providers;
government authorities, regulators and law enforcement agencies where required or authorised by law; and
other service providers or business partners where reasonably necessary to provide our products and services or operate our business.

Third parties will generally only be permitted to access the personal information they reasonably require to perform their services.

We may also disclose personal information to related companies within the Hilco group where reasonably necessary for business, operational, administrative or legal purposes.

8. Overseas disclosure

Some of our service providers, related companies or technology providers may be located outside Australia.

As a result, your personal information may be disclosed to or stored by recipients located overseas, including in countries such as the United States, United Kingdom, Europe and countries within South East Asia.

Where we disclose personal information overseas, we will take reasonable steps required by applicable privacy laws to ensure that your information is handled appropriately.

The privacy practices of third-party providers may also be governed by their own privacy policies.

9. Accuracy of your personal information

We aim to ensure that the personal information we hold about you is accurate, complete and up to date.

You should provide accurate and current information to us and notify us if your details change.

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may contact us and request that it be corrected.

We will take reasonable steps to correct information where appropriate.

10. Security of your personal information

We take reasonable precautions to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, these measures may include physical, administrative, personnel and technical safeguards.

However, no method of transmission or storage of information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.

We will retain personal information for as long as reasonably required for the purposes for which it was collected, including to fulfil legal, accounting and reporting obligations. When information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.

Any updated Privacy Policy will be published on the Hilco Outlet website.

The updated version will apply from the date it is published unless otherwise stated.

12. Accessing and correcting your personal information

Subject to applicable laws and certain exceptions, you may request access to personal information we hold about you.

You may also request that we correct personal information if you believe it is inaccurate, incomplete or out of date.

For security purposes, we may require you to verify your identity or make your request in writing.

We will respond to requests within the time required by applicable law.

If we refuse a request for access or correction, we will provide written reasons where required by law.

13. Change in control or sale of the business

If Hilco Outlet or part of our business is sold, transferred, merged, restructured or otherwise changes ownership or control, personal information held by us may be disclosed to the relevant purchaser, prospective purchaser, transferee or professional adviser where reasonably necessary to facilitate or manage the transaction or continued operation of the business.

Any such disclosure will be handled in accordance with applicable privacy laws.

14. Privacy complaints

If you have a complaint about our collection, use, disclosure or handling of your personal information, please contact us using the details below.

When making a complaint, please provide:

your name and contact details;
details of your complaint;
relevant order or account information, where applicable; and
any information that may assist us in investigating your complaint.

We will acknowledge and investigate your complaint and provide you with a response within a reasonable period and in accordance with applicable privacy laws.

If you are not satisfied with our response, or if we do not resolve your complaint within the applicable timeframe, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information about the OAIC and privacy complaints is available through the OAIC website.

15. Contact us

If you have any questions about this Privacy Policy, our privacy practices, or wish to request access to or correction of your personal information, please contact us:

Hilco Outlet
Email: apaccustomersupport@hilcoglobal.com
Post:
Attn: Privacy Officer
Level 2, 83 Palmerston Crescent
South Melbourne VIC 3205
Australia